Frequently Asked Questions – Hull & Stern Adventure Dry Bags
- Is it really waterproof? Up to how many meters is it submersible?
Yes, the material used is IPX5 tarpaulin and is waterproof.
However, the bag is not recommended to be submerged. When it falls on water, it will float thereby helping keep your items dry. To prevent water from going in, remember to fold the top flap at least 3 times before closing and sealing the buckle. Having some air within the bag will also help you determine that it is indeed air-tight and water-tight (see video below for further instructions).
HULL & STERN recommends keeping your valuables and electronics in appropriate packaging in cases of submersion underwater. HULL & STERN would not be liable for damage to these items.
- What colours are available?
Colours currently available are Sail Away Blue, Sea Foam Green, Sea Salt Pink, and North Star White. Photos of the products can be viewed here: Hull & Stern Online Shop.
- Does the bag come with a strap?
Yes, the bag comes with an adjustable strap which you can use to sling around the body like a cross body bag.
- How do I place my order?
You can place your order via this website - just click on the SHOP button.
- What are the modes of payment?
The modes of payment are PayPal, credit card, and bank deposit via BDO and BPI.
You can pay via PayPal or credit card (via PayPal). After clicking on the “Checkout” button in the store and entering your Shipping Details, please choose PayPal as the payment method. You can then pay online with either your PayPal account or credit card (no PayPal account needed but the transaction is processed via PayPal).
You can pay via Bank Deposit in the ff. bank accounts:
- BDO S/A # 008830014538
- BPI S/A # 3339010586
Please send copy of deposit slip to email@example.com for confirmation of payment.
- How much is the bag?
Our dry bag ranges from P360 - P990 depending on the design, color, and size.
*Special promos may apply from time to time.*
- Do you do bulk orders?
Yes, please email us at firstname.lastname@example.org to inquire.
- How much is shipping?
Standard Shipping costs P90 within Metro Manila and P140 for provincial areas.
We also offer same day shipping for an additional fee for Metro Manila residents. Check this link for details: https://hullstern.com/products/same-day-delivery
*Current promo: free PH standard shipping for all orders over P300.*
- Do you ship to other countries?
Yes we do. Please email us at email@example.com to inquire about shipping rates to your country.
- How long does shipping take?
PH shipping is through Xend and takes 2-7 working days from the day your order and payment is confirmed (excluding Sundays and holidays).
We will give you the Xend tracking number for your item once it is shipped out. You may then track your item via this website: http://new.xend.com.ph
We also offer same day shipping within Metro Manila for an additional fee. For time-sensitive orders, we highly encourage going for express shipping.
- I can’t access the SHOP tab on Facebook. :(
This might be the case when accessing Facebook from mobile. You can click on the “Shop Now” button instead near the Facebook cover photo or access the shop from this link: hullstern.com/shop
- Do I have to sign up and have an account to be able to buy a HULL & STERN bag from the Facebook page or link given?
We’d appreciate it if you sign up but it isn’t a requirement for the order. :) Simply select the items you wish to buy and “Checkout” from the “Shopping Cart”.
- Are there other place where your items are available?
Yes, we're also available in the following outlets:
Retail Lab Glorietta Makati
- How do you fold the bag?
Watch the video below or click here
- Does my purchased item come with a warranty?
Yes, each HULL & STERN purchased comes with a 7-day warranty. You may read our warrant policy here.
Items returned due to change of mind may be exchanged for store credit provided that the returned item has not been used and in good condition. Shipping back to our headquarters will be for the account of the customer.