FAQs – Hull Stern

Free PH shipping continues to be available nationwide in our Lazada Philippines shop. We have to suspend provincial and international shipping on our website for now due to limited options but are able to deliver orders within Metro Manila via Grab / Blitz. Thanks and stay safe. <3

World's Most Traveled Dry Bag
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FAQs

Frequently Asked Questions – Hull & Stern Adventure Dry Bags

 

  • Is it really waterproof? Up to how many meters is it submersible?

Yes, the material used is IPX5 tarpaulin and is waterproof. 

However, the bag is not recommended to be submerged. When it falls on water, it will float thereby helping keep your items dry. To prevent water from going in, remember to fold the top flap at least 3 times before closing and sealing the buckle. Having some air within the bag will also help you determine that it is indeed air-tight and water-tight (see video below for further instructions).

HULL & STERN recommends keeping your valuables and electronics in appropriate packaging in cases of submersion underwater. HULL & STERN would not be liable for damage to these items.

 

  • What colours are available?

Colours currently available are listed in our online shop and Lazada. You may also view photos there. Links below.

Hull & Stern Online Shop

Hull & Stern Lazada Shop

  • Does the bag come with a strap?

Yes, the bag comes with an adjustable strap which you can use to sling around the body like a cross body bag. Our bigger bags have two (2) straps so you may wear them like a backpack.

 

  • How do I place my order?

For standard bags, you can find us listed on Lazada or click here.

For customized bags, you can order via our website via this page here

  • What are the modes of payment?

We have Cash on Delivery via Lazada.

For website orders:

The modes of payment available are PayPal, credit card, GCash, PayMaya, and bank deposit via BDO and BPI. 

You can pay via PayPal or credit card (via PayPal). After clicking on the “Checkout” button in the store and entering your Shipping Details, please choose PayPal as the payment method. You can then pay online with either your PayPal account or credit card (no PayPal account needed but the transaction is processed via PayPal).

You can pay via Bank Deposit in the ff. bank accounts:

  • BDO S/A # 008830014538
  • BPI S/A # 3339010586

Please send copy of deposit slip to hullandstern@gmail.com for confirmation of payment.

 

  • How much is the bag?

Our dry bag ranges from PhP 360 - PhP 1035 depending on the design, color, and size. 

*Special promos may apply from time to time.*

  

  • Do you do bulk orders?

Yes, please email us at hello@hullstern.com to inquire.

 

  • How much is shipping?

Currently, we offer free standard PH shipping for orders over PHP 300. 

We also offer same day shipping for an additional fee for Metro Manila residents. Check this link for details: https://hullstern.com/products/same-day-delivery

 

 

  • Do you ship to other countries?

Yes we do. Please email us at hello@hullstern.com to inquire about shipping rates to your country.

 

  • How long does shipping take?

For Lazada orders, shipping could take from 2-14 working days. Please message us to check your location.

For website orders, PH shipping is through Blitz Delivery or Fastrack and takes 2-6 working days for Metro Manila and 3-14 working days for provincial. The count is from the day your order and payment is confirmed (excluding Sundays and holidays). We will give you the tracking number for your item once it is shipped out. You may then track your item via Blitz website https://blitz.delivery/#/t or Fastrack website https://www.fastrack.ph/track/index.php

We also offer same day and express shipping nationwide for an additional fee. For time-sensitive orders, we highly encourage going for express shipping.

  • I can’t access the SHOP tab on Facebook. :(

This might be the case when accessing Facebook from mobile. You can click on the “Shop Now” button instead near the Facebook cover photo or click on the links below:

Hull & Stern Online Shop for Custom Orders

Hull & Stern Lazada Shop for Standard Dry Bag Orders


 

  • Do I have to sign up and have an account to be able to buy a HULL & STERN bag from the Facebook page or via this website?

We’d appreciate it if you sign up but it isn’t a requirement for the order. :) Simply select the items you wish to buy and “Checkout” from the “Shopping Cart”.

  • Are there other places where your items are available?

Yes, we're also available on Lazada and partner retailers.

  

  • How do you fold the bag?

Watch the video below or click here

 

  • Does my purchased item come with a warranty?

Yes, each HULL & STERN purchased comes with a 7-day warranty. You may read our warrant policy here.

Items returned due to change of mind may be exchanged for store credit provided that the returned item has not been used and in good condition. Shipping back to our headquarters will be for the account of the customer.